This Rescheduling Policy outlines the terms and conditions under which clients can reschedule their appointments and consultations. We aim to provide a seamless experience for our clients while ensuring our operations run smoothly.
1. General Rescheduling Guidelines
- Clients are encouraged to plan appointments carefully. However, we understand that circumstances may change, and rescheduling may be necessary.
- All rescheduling requests must be made through the designated contact methods outlined below.
2. How to Request a Rescheduling
Clients can request to reschedule their appointments via:
- Email
- Phone
- Website Contact Form
Please provide the following information when making a request:
- Full Name
- Original Appointment Date and Time
- Preferred New Date and Time
- Reason for Rescheduling (optional)
3. Timeframe for Rescheduling
- 24-Hour Notice: Clients must provide at least 24 hours' notice before their scheduled appointment to avoid any fees.
- Less Than 24 Hours: For rescheduling requests made within 24 hours of the appointment, a 50% rescheduling fee of the original appointment cost will apply.
This fee helps us manage scheduling and allocate resources effectively.
4. Limits on Rescheduling
- Clients may reschedule their appointments a maximum of three times. After three rescheduling attempts, any further requests will require a consultation with our management team for approval.
- Each rescheduling must be made according to the guidelines outlined above to maintain scheduling integrity.
5. Confirmation of New Appointments
- Once a rescheduling request is approved, clients will receive a confirmation of the new appointment via email or phone.
- It is essential for clients to verify the new appointment date and time to avoid any confusion.
6. No-Show Policy
If a client does not attend their scheduled appointment without prior notification, it will be classified as a "no-show."
Clients who experience repeated no-shows (two or more occurrences) may face restrictions on scheduling future appointments and may need to prepay for subsequent appointments.
7. Cancellation Policy
Clients wishing to cancel their appointment entirely must notify us at least 24 hours in advance.
Cancellations made with less than 24 hours' notice may incur a 100% cancellation fee of the original appointment cost.
8. Exceptions to the Policy
- We understand that emergencies and unforeseen circumstances may arise. Clients with legitimate reasons for needing to reschedule within the 24-hour window are encouraged to reach out, and we will do our best to accommodate their needs without penalty.
- Such exceptions will be considered on a case-by-case basis by our management team.
9. Client Responsibilities
- Clients are responsible for ensuring that they provide accurate contact information to facilitate smooth communication regarding appointments.
- It is recommended that clients set reminders for their appointments to avoid the need for rescheduling.